Frequently Asked Questions
Insurance & Payment
Do you accept my insurance?
Yes. I am in-network with several major insurance and EAP providers depending on your location:
Aetna: SC & NC
BCBS: SC & NC
Cigna/Evernorth: SC, NC, MN, ID
United Healthcare, Optum, UMR: SC, NC, MN, ID
Tricare East: (All applicable regions)
What if you are not in-network with my plan?
If I am not in-network with your specific plan, you may still be able to utilize your benefits. I can provide you with a "Superbill" (a specialized medical receipt) at the end of each month, which you can submit to your insurance company for potential out-of-network reimbursement. I recommend calling your insurance provider ahead of time to ask about your "Out-of-Network Outpatient Mental Health benefits."
Why might I choose to pay out-of-pocket instead of using insurance?
Many clients choose self-pay for increased privacy and control over their care. When insurance is used, I am clinically required to provide a formal mental health diagnosis that becomes part of your permanent medical record. Insurance companies also have the right to audit your clinical records and dictate the frequency or number of sessions you are allowed. Paying out-of-pocket ensures that our work remains strictly confidential (within legal limits) and that all treatment decisions are made solely by you and me.
Logistics & Telehealth
How does Telehealth work, and what are the requirements?
Telehealth is simple, secure, and convenient. We meet via a HIPAA-compliant, encrypted video platform. You do not need to be a tech expert—you simply click a secure link sent to your portal, and we are connected.
To ensure clinical safety and privacy, all clients must be in a secure, completely private, and stationary space during sessions. For safety and ethical reasons, sessions cannot be conducted while you are driving or in transit.
What is your cancellation and attendance policy?Because your appointment time is reserved exclusively for you, I maintain firm boundaries around attendance to ensure a predictable schedule for all clients:
24-Hour Cancellation Policy: Sessions cancelled or rescheduled with less than 24 hours' notice will incur a standard $100 late-cancellation fee. This fee applies to all late cancellations, regardless of the reason (including sudden illness, scheduling conflicts, or personal emergencies), as insurance does not cover missed sessions.
10-Minute Grace Period: There is a strict 10-minute grace period for session arrivals. If you have not logged into our telehealth session within the first 10 minutes of your scheduled start time, the session will be marked as a no-show, the link will close, and the standard $100 fee will apply.
What if I am too sick or busy for a full session but want to avoid a late fee?
To support your clinical momentum, I offer a Telehealth Supportive Alternative. If you are feeling unwell or experiencing a hectic day, we can utilize your reserved time for a brief, clinical 16-minute check-in session instead (provided you log in within the 10-minute grace period). This allows us to assess your immediate needs and establish a self-care plan for your day without you incurring a late-cancellation fee. (Please note: For EAP clients, availability of this option is subject to your specific EAP contract billing guidelines).
How long are sessions, and how often do we meet?
Standard individual sessions are 50 minutes. To support clinical consistency and momentum, sessions are typically scheduled weekly or bi-weekly. To protect the integrity of your treatment, the minimum scheduling frequency I offer is once per month. I do not provide "ad hoc" or "as-needed" scheduling, as consistent structure is necessary for clinical progress.
Clinical Approach & Faith
Do I have to be a Christian to receive counseling here?
No. While I operate from a Christian worldview and offer faith-informed counseling for those who wish to integrate their spiritual values, I welcome and respect clients from all faiths, backgrounds, and walks of life. My faith provides the foundation for my compassion and integrity, but it does not dictate the clinical tools we use. I utilize evidence-based clinical strategies (such as CBT, ACT, and DBT skills) to help you reach your specific goals, and I will never impose my personal beliefs on you.
Do you prescribe medication?
I am a Licensed Professional Counselor, not a psychiatrist or medical doctor, so I do not prescribe medication. However, I believe in a holistic, mind-body approach to health. If we determine that medication might be helpful for your symptoms, I can collaborate with your primary care physician or provide referrals to psychiatrists who can manage that aspect of your care.
What if I am in a crisis?
Please note that Revelation Counseling Center is a scheduled outpatient telehealth practice and is not an emergency crisis facility. If you are experiencing a life-threatening emergency, having thoughts of harming yourself or others, or need immediate assistance, please utilize the following resources immediately:
Call 911 or go to your nearest emergency room.
Call or Text 988 to reach the Suicide & Crisis Lifeline (Available 24/7, free, and confidential).
Text HOME to 741741 to connect with the Crisis Text Line.
Call 1-800-273-8255 (Press 1) or text 838255 for the Veterans/Military Crisis Line.
Didn’t see your question?
Let’s chat.
The best way to get your questions answered—and to see if we are a great fit—is to schedule a free 15-minute phone consultation. We can discuss your needs, check your insurance benefits, and talk about how telehealth can work for you.
Prefer to email first? Reach me at acadwell@revelationcounselingcenter.com